Do you provide a free consultation?
Yes, there is the option for a 15-minute free phone consultation. Please call or email us to set up your no charge consultation.
What are your counselling services hours?
The counselling services clinic hours vary every day so that we are able to offer a variety of day, evening, and Saturday time slots for you. We are closed on Sundays.
Do you provide remote services for client therapy sessions?
Yes, we are able to offer both phone and video counselling services. Our video sessions are through a secure platform. This has been beneficial for clients that may have mobility issues, that live further away from the clinic, during difficult weather conditions, and during times of social distancing.
How much does a child and/or adult therapy session cost?
A 60-minute therapy session starts at $130. Please note that the last 10 minutes are used to review and book upcoming appointments. There is flexibility with session times and rates will be reflected accordingly.
What types of payment are accepted?
Payment can be made by PayPal, e-transfer, and cash. Payment is expected at the time of services. Receipts will be issued to you when payment has been received.
What is the cancellation policy for therapy?
Our cancellation policy for therapy is that 24-hour notice is expected. There may be charges applied for your missed appointment if notice is not received.
Do you have a sliding payment scale?
Depending on your financial situation and if there is availability at the clinic, a sliding payment scale rate may be considered for a set amount of sessions.
How do I know if therapy is covered by my private insurance?
Most private health insurance providers do cover Registered Social Workers – MSW. We do not offer direct billing. It is up to you to confirm the details with your specific provider to determine if your therapy is covered by private insurance prior to your first session.
What if I am in crisis?
If you are in crisis please contact the 24 hour Crisis Help Line through CMHA of Simcoe County at 705-738-5044 or 1-888-893-8333. If your child needs support, they can contact the Kids Help Phone at 1-800-668-6868 or on-line at: https://kidshelpphone.ca/ If this is an emergency, please go to your local hospital emergency room.
