Frequently Asked Questions2020-07-28T16:49:45+00:00
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Childens therapy services

Helping you make the right decision.

Counselling services – we understand that you have questions. To help you get a better understanding of what we do, we have gathered some of the more commonly asked questions, so that you can make informed decisions from the comfort of your own home. If we haven’t answered one of your questions here, please contact us so we can.

Do you provide a free consultation?2020-06-09T18:25:01+00:00

Yes, there is the option for a 15-minute free phone consultation. Please call or email us to set up your no charge consultation.

What are your counselling services hours?2020-06-09T18:26:22+00:00

The counselling services clinic hours vary every day so that we are able to offer a variety of day, evening, and Saturday time slots for you. We are closed on Sundays.

Do you provide remote services for client therapy sessions?2020-06-09T18:28:12+00:00

Yes, we are able to offer both phone and video services for kids counselling. Our video sessions are through a secure platform. This has been beneficial for clients that have mobility issues, live further away from the clinic, and encounter difficult weather conditions.

How much does a child and/or adult therapy session cost?2020-06-09T18:29:13+00:00

A 60-minute therapy session starts at $130. Please note that the last 10 minutes are used to review and book upcoming appointments. There is flexibility with session times and rates will be reflected accordingly.

What types of payment are accepted?2020-06-09T18:30:29+00:00

Payment can be made by PayPal, e-transfer, and cash. Payment is expected at the time of services. Receipts will be issued to you when payment has been received.

What is the cancellation policy for therapy?2020-06-09T18:30:57+00:00

If you need to cancel your appointment, 24-hour notice is expected. There may be charges applied for your missed appointment if notice is not received.

Do you have a sliding payment scale?2020-06-09T18:31:59+00:00

Depending on your financial situation and if there is availability at the clinic, a sliding payment scale rate may be considered for a set amount of sessions.

How do I know if therapy is covered by my private insurance?2020-06-09T18:31:30+00:00

Most private health insurance providers do cover Registered Social Workers – MSW. We do not offer direct billing. It is up to you to confirm the details with your specific insurance provider prior to your first session.

What if I am in crisis?2020-06-06T19:36:59+00:00

If you are in crisis please contact the 24 hour Crisis Help Line through CMHA of Simcoe County at 705-738-5044 or 1-888-893-8333.

If your child needs support, they can contact the Kids Help Phone at 1-800-668-6868 or on-line at: https://kidshelpphone.ca/

If this is an emergency, please go to your local hospital emergency room.

Helping you make the right decision.

Do you provide a free consultation?2020-06-09T18:25:01+00:00

Yes, there is the option for a 15-minute free phone consultation. Please call or email us to set up your no charge consultation.

What are your counselling services hours?2020-06-09T18:26:22+00:00

The counselling services clinic hours vary every day so that we are able to offer a variety of day, evening, and Saturday time slots for you. We are closed on Sundays.

Do you provide remote services for client therapy sessions?2020-06-09T18:28:12+00:00

Yes, we are able to offer both phone and video services for kids counselling. Our video sessions are through a secure platform. This has been beneficial for clients that have mobility issues, live further away from the clinic, and encounter difficult weather conditions.

How much does a child and/or adult therapy session cost?2020-06-09T18:29:13+00:00

A 60-minute therapy session starts at $130. Please note that the last 10 minutes are used to review and book upcoming appointments. There is flexibility with session times and rates will be reflected accordingly.

What types of payment are accepted?2020-06-09T18:30:29+00:00

Payment can be made by PayPal, e-transfer, and cash. Payment is expected at the time of services. Receipts will be issued to you when payment has been received.

What is the cancellation policy for therapy?2020-06-09T18:30:57+00:00

If you need to cancel your appointment, 24-hour notice is expected. There may be charges applied for your missed appointment if notice is not received.

Do you have a sliding payment scale?2020-06-09T18:31:59+00:00

Depending on your financial situation and if there is availability at the clinic, a sliding payment scale rate may be considered for a set amount of sessions.

How do I know if therapy is covered by my private insurance?2020-06-09T18:31:30+00:00

Most private health insurance providers do cover Registered Social Workers – MSW. We do not offer direct billing. It is up to you to confirm the details with your specific insurance provider prior to your first session.

What if I am in crisis?2020-06-06T19:36:59+00:00

If you are in crisis please contact the 24 hour Crisis Help Line through CMHA of Simcoe County at 705-738-5044 or 1-888-893-8333.

If your child needs support, they can contact the Kids Help Phone at 1-800-668-6868 or on-line at: https://kidshelpphone.ca/

If this is an emergency, please go to your local hospital emergency room.

Childens therapy services

Counselling services – we understand that you have questions. To help you get a better understanding of what we do, we have gathered some of the more commonly asked questions, so that you can make informed decisions from the comfort of your own home. If we haven’t answered one of your questions here, please contact us so we can.

Call Today

Schedule a Free Consultation

Contact us today for your free, no-obligation and confidential telephone consultation and together we will discover how we can help.

CONTACT US

Schedule a Free Consultation

Contact us today for your free, no-obligation and confidential telephone consultation and together we will discover how we can help.

CONTACT US

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